Tiffany's you say—with their price tags they better have customer service! Well I've never take that as a given—haven't we all had that rude response or impatient huff at some point even in the finer establishments? Well to be honest I was touched with the extent of care I got for my little star fish necklace that cost all of $195—peanuts by Tiffany's standards.
A little history on my savored necklace. I received it as an anniversary present from my husband many years ago. I wore it exclusively and then one day the chain broke. I went to a local jeweler and they said that I didn't need to replace it there and that I should send it back to Tifanny and they'll replace it for free. So off it went to Tiffany in Boston where it was purchased. They were terrific and within a few weeks I had my necklace back.
Well about a year or so later the chain broke again. Maybe it's me or maybe it's that the chain is quite delicate. Not wanting to dip in the well twice I sat on it. The necklace managed it's way to the back of my jewelry box and eventually other pieces became more important. Periodically I'd pull it out and think, I need to get this fixed.
So this past August we were up in Bar Harbor on a combined painting trip/family vacation. One evening we struck up a conversation with a group and one of the woman tells me she is a VP at Tiffany's down in Virginia. I say funny you mention that and on I go to explain my story. The first thing she says is send it to me. Here's my card, send me an email and I'll have it picked up. I follow up, she passes me to her assistant and off it goes. Emails of understanding and oh do you mind it may be a couple of weeks. Amazing!
So I sit proudly with my new necklace with an extra thick chain. And that fact that I was wearing my "Star Island" t-shirt when the UPS guy delivered it today was not lost on me.
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